FTP and File Manager Inaccessible

It seems that this issue only happens with old accounts. Please confirm the issue. Thank you.

File Manager error log:

An error has occured

Unable to connect to FTP server 185.27.134.11 on port 21.

Are you sure this is the address of the FTP server? This is often different from that of the HTTP (web) server. Please contact your ISP helpdesk or system administrator for help.

Go back or Go to the login page

Hide technical details

The error occured in file /var/www/html/includes/filesystem.inc.php on line 56.

function ftp_openconnection (/var/www/html/modules/browse/browse.inc.php on line 232)
function net2ftp_module_printBody (/var/www/html/includes/main.inc.php on line 325)
function net2ftp (/var/www/html/index.php on line 87)
    argument 0: printBody

As for FTP, I stuck at logging in.

Comments

  • New logs of the issue:

    An error has occured
    
    Unable to login to FTP server 185.27.134.11 with username ***.
    
    Are you sure your username and password are correct? Please contact your ISP helpdesk or system administrator for help.
    
    Go back or Go to the login page
    
    Hide technical details
    
    The error occured in file /var/www/html/includes/filesystem.inc.php on line 64.
    
    function ftp_openconnection (/var/www/html/modules/browse/browse.inc.php on line 232)
    function net2ftp_module_printBody (/var/www/html/includes/main.inc.php on line 325)
    function net2ftp (/var/www/html/index.php on line 87)
        argument 0: printBody
    

    FTP:

    Response:   421 Home directory not available - aborting
    
  • ftp://185.27.134.11/ is accessible!

    post domain name.
    connection: net2ftp

  • edited June 9

    The website (sdgo unaux com) is up and fine but the account (unaux_23310703) cannot access the files.
    The status of ftp and File Manager are still the same.

  • edited June 9

    To much to trouble shoot from here.

    Chromebook

    account: ezyro_21511914 /passwd cpanel only
    account: unaux_23191416 /passwd cpanel only

    Access to cpanel via PFH client area: successful!

    Access to cpanel via http://cpanel.unaux.com : successful!
    Access to cpanel via http://cpanel.ezyro.com : successful!

    all cpanel features working!

    access via browser ftp://185.27.134.11/ : login successful!

    Looks like a local issue from here.

    If you have access to client area, check cpanel passwd.

    If you can access cpanel use ticket system for a recorded help request.

    No user account details can be accessed/edited by forum members.

  • Hello, everything turns fine today. I can now access the ftp and file manager again. It seems to be an error occurred in some ftp servers suddenly. Thanks for the help.

  • Only one ftp server=185.27.134.11. Different ways to connect to it.

  • Ok. Thank you

  • Hello,
    It still does not work for me.
    When I add a folder: "Directory NAME could not be created."

  • @Elouan said:
    Hello,
    It still does not work for me.
    When I add a folder: "Directory NAME could not be created."

    My domain is FBEC.fr

  • @Elouan

    What client do you use?

    Are you inside the /htdocs/ directory?

  • I use the client of Cpanel or Monsta.
    Yes I am inside htdocs.

  • without action on my part, it works again.
    Thanks, Elouan
    |Sorry for my english, but i want to keep the myth of french who speaks english wrong :)

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