Account suspended

Hi admin,
My account was suspended last week, with the message "account suspended because of some prohibited activity. Send us a support ticket to get more information.*
I sent email to "contact@profreehost.com" last week, hoping to get a reply within 48 hours as mentioned in other discussions in this forum, but I haven't got any for about a week now.
I know you guys are doing a fabulous job by allowing us to host free with a lot of addons. I have worked a lot on this site for last 3-4 months. I hope you can tell me what was not done correctly, so that we can disable the feature. I hope the site can be re-activated so that we can complete the development and publish it.

This is the username of the account.
unaux_26578539

Thank you in advance.

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