Help me my account was suspended

I receive an email that my web hosting username (unaux_29178093 & unaux_28245097) was suspended but they don't give any reason why its been suspended. I emailed contact@profreehost.com if there's any possible way to make my web host activated because i badly need the code inside the htdocs. i format my harddrive and the only code i have is in montra file manager. please help @Admin

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