Subject: Urgent: Unjustified Account Suspension & Data Access Request

deniser
deniser
in Support Forums


Your REFERENCE : https://support.ifastnet.com/viewticket.php?id=934785

Dear PROFREEHOST, I FASTNET


This morning, after reviewing my website statistics, my account was suddenly suspended with the following message:


"Your account is suspended because it reached the daily CPU/hits limit. It will be reactivated automatically after 24 hours of suspension."


However, my statistics indicate no such issue, and there was no prior warning. This suggests a fault in your system, and I expect an immediate resolution.


Clarify the exact cause of the suspension and provide a breakdown of resource usage.

Restore access to my data immediately to prevent any disruption.

Investigate and resolve any fault in your monitoring system to prevent further unjustified suspensions.

I expect a prompt response and resolution to this matter. Please confirm as soon as possible.


SCREENSHOT : https://cdn.filestackcontent.com/tpyT0UohRjyhTyx0EGlh


Hugs D.

Comments

  • deniser
    deniser

    Subject: Urgent: Website Suspension & Data Integrity Issues


    Dear Support Team,


    I am formally challenging the suspension of my website due to clear discrepancies between the data you provided and my own records.


    **Key Issues:

    Your data contradicts mine – My own statistics, taken at 06:30:54 AM on March 19, 2025, clearly show my website was under the limit (https://cdn.filestackcontent.com/phl8ABSjQeqmiePRRBTg) with no visitors. Your data ([link]) does not match my recorded stats (https://cdn.filestackcontent.com/tpyT0UohRjyhTyx0EGlh).

    No Activity, Yet Suspended – How does a website go from a resting state with no visitors to exceeding resource limits without any external input?


    Faulty System or External Attack? – If your data is accurate, then my site is being accessed without my authorization, which requires urgent investigation.


    **Immediate Actions Required:

    Provide a timestamp for when your statistics were recorded.

    Send a detailed breakdown of what triggered the suspension (requests, IP addresses, and timestamps).


    **Restore access to my data immediately.

    If this is a system error, I expect it to be rectified immediately. If this is due to an external attack, I require logs to take further action. Your current response is inadequate, and I need a resolution now.


    Awaiting your urgent response.


    Best regards,

    D


    SCREENSHOT : https://cdn.filestackcontent.com/phl8ABSjQeqmiePRRBTg

    SCREENSHOT : https://cdn.filestackcontent.com/tpyT0UohRjyhTyx0EGlh


    UVALIDATED SCREENSHOT : https://tinyurl.com/29an7w65

  • deniser
    deniser

    Subject: Urgent: Website Suspension – Data Discrepancies & Timeline Issues

    Dear [Support Team],

    I am highlighting critical inconsistencies in your reporting regarding my website suspension.

    Timeline Breakdown:

    • My own statistics were recorded at 6:30:54 AM (March 19, 2025), showing the website was well within limits.
    • Your screenshot was created by Kev Myers at 9:20 AM, a time span of nearly 3 hours after my recorded data.
    • The suspension was already reported on your service at 9:03 AM, meaning the website was offline before the data in your screenshot was even taken.

    Key Concerns:

    1. Your data does not account for the fact that my site was offline for most of this period, meaning it could not have been exceeding limits.
    2. Your control panel provides no timestamp for when the suspension took effect, making it impossible to verify the legitimacy of the claim.
    3. The suspension occurred between 6:30:54 AM and 9:03 AM, yet your statistics were taken at 9:20 AM—after the site was already down.

    Required Actions:

    • Clarify exactly when the suspension was triggered.
    • Provide a breakdown of traffic logs between 6:30 AM and 9:03 AM.
    • Explain why your system is recording hits during a period when my site was offline.

    This needs urgent resolution, as the data you provided appears unreliable and does not justify the suspension.

    Awaiting your response.

    Best regards

  • deniser
    deniser

    This site can’t be reached

    www.deniserose.ezyro.com took too long to respond.Try:

    ERR_CONNECTION_TIMED_OUT

  • deniser
    deniser

    This site can’t be reached

    www.deniserose.ezyro.com took too long to respond.Try:

    ERR_CONNECTION_TIMED_OUT

  • deniser
    deniser

    Well am now looking for a new provider am fed up with the lack of support the constant attacks on my website https://support.ifastnet.com/viewticket.php?id=934785 its spends more time down than up today i provided input to between 6:15pm and 7:05 and it immediately went down and had not been used since the first suspension I believe its getting DDOS attacks as when i tried to login today before it went down is stated:

    403 Forbidden

    openresty

    I think this meant its getting attacked our your system is so bad its causing ISP Blocks


    D

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