Login autentication failed

Manuela

Hello,

My questio is very simple: I'm putting all my dat correctly and even so it doesn't connect saying that login autentication falied. I tried from the software I use that suppoerts ftp and then I treid using smart ftp. Nothing works.
Can you help me please?
Thank you
Manuela

TheCrafters

Moved to Bug/Issue Reports.

TheCrafters

@Manuela said:
Hello,

My question is very simple: I'm putting all my data correctly and even so it doesn't connect saying that login authentication failed. I tried from the software I use that supports ftp and then I tried using smart ftp. Nothing works.
Can you help me please?
Thank you
Manuela

• Fixed wording to make it more readable.

badbot

Hello @Manuela

Would definitely help if you posted your PFH domain! Are you using cloudflare for SSL?

This would be the config if you are using a PFH domain no SSL.

Plain authentication, and no ftps://. Passive transfer. Port: 21

just use ftp.ezyro.com not ftp://ftp.ezyro.com/ it will fill in the rest on its own. The IP address is: ftp://185.27.134.11/.

User Name: ezyro_********
Password: (Your cPanel Password) Not your PFH account password.

I use Dolphin file manager. I also have filezilla configured.