Login autentication failed

Hello,

My questio is very simple: I'm putting all my dat correctly and even so it doesn't connect saying that login autentication falied. I tried from the software I use that suppoerts ftp and then I treid using smart ftp. Nothing works.
Can you help me please?
Thank you
Manuela

Comments

  • Moved to Bug/Issue Reports.

  • @Manuela said:
    Hello,

    My question is very simple: I'm putting all my data correctly and even so it doesn't connect saying that login authentication failed. I tried from the software I use that supports ftp and then I tried using smart ftp. Nothing works.
    Can you help me please?
    Thank you
    Manuela

    • Fixed wording to make it more readable.
  • edited September 6

    Hello @Manuela

    Would definitely help if you posted your PFH domain! Are you using cloudflare for SSL?

    This would be the config if you are using a PFH domain no SSL.

    Plain authentication, and no ftps://. Passive transfer. Port: 21

    just use ftp.ezyro.com not ftp://ftp.ezyro.com/ it will fill in the rest on its own. The IP address is: ftp://185.27.134.11/.

    User Name: ezyro_********
    Password: (Your cPanel Password) Not your PFH account password.

    I use Dolphin file manager. I also have filezilla configured.

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