Account Suspended

Dh_Profreehost
Dh_Profreehost
edited November -1 in Bug/Issue Reports

Profreehost has suspended our account due to some suspicious activity on the account. We have not done any such activity and only done things as per the tutorial videos. As per the discussion forum on the website we have emailed the @admin at conatct@profreehost.com several times have not got any reply from them nor have they restored the account. Now due to this the website is down. Please help.

Comments

  • Dh_Profreehost
    Dh_Profreehost
    edited November -1

    dentalhub.ezyro.com

    pls see if u can help..

  • Dh_Profreehost
    Dh_Profreehost
    edited November -1

    @badbot said:
    Post domain name!

    Can you login into the client area: https://profreehost.com/account/

    Don't know what "suspicious activity" you where suspended for.

    Any updates?

    Pls check

  • Dh_Profreehost
    Dh_Profreehost
    edited June 2021

    @badbot said:
    No your suspended. It may be a monthly thing. no telling from here. can you still log in to client area?

    I can log into my account but there is a error page on the manage page with the following notice “ This account is suspended probably because of some prohibited activity. Send us a support ticket to get more information. ”

    I cannot log into the cPanel that option has been disabled for my account.

    Also I have received a email saying that the account has been suspended.

    Pls check.

  • coolgamerslush
    coolgamerslush
    edited June 2021

    @Dh_Profreehost said:
    I cannot log into the cPanel that option has been disabled for my account.

    you CAN

    go to https://cpanel.ezyro.com
    in the username box, put your FTP username
    in the password box, put your FTP password
    then login, and once logged in click 'Create New Ticket'
    THEN ask there :smile:

  • Dh_Profreehost
    Dh_Profreehost
    edited November -1

    @badbot said:
    @Dh_Profreehost

    Sounds like ifast terminated the account. Try the email address on this page. https://profreehost.com/forum/profile/Admin

    Thanks for the update..have sent the message on this link..Any reason why our account may have been suspended?

  • Dh_Profreehost
    Dh_Profreehost
    edited November -1

    @coolgamerslush said:

    @Dh_Profreehost said:
    I cannot log into the cPanel that option has been disabled for my account.

    you CAN

    go to https://cpanel.ezyro.com
    in the username box, put your FTP username
    in the password box, put your FTP password
    then login, and once logged in click 'Create New Ticket'
    THEN ask there :smile:

    Done. ticket also raised. Lets hope that the account gets restored. Thanks

  • Dh_Profreehost
    Dh_Profreehost
    edited November -1

    @coolgamerslush said:

    @Dh_Profreehost said:
    I cannot log into the cPanel that option has been disabled for my account.

    you CAN

    go to https://cpanel.ezyro.com
    in the username box, put your FTP username
    in the password box, put your FTP password
    then login, and once logged in click 'Create New Ticket'
    THEN ask there :smile:

    Thanks for your help my account has been restored by the support team.

  • Dh_Profreehost
    Dh_Profreehost
    edited November -1

    @badbot said:
    @Dh_Profreehost

    Sounds like ifast terminated the account. Try the email address on this page. https://profreehost.com/forum/profile/Admin

    Thanks for your help my account has been restored by the support team.

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